We at Diamond Jewelz shall be open to returns within 15 days, if you are not happy with the product.

Diamond Jewelz will refund the full cost of the item EXCLUDING shipping, handling insurance and re-stocking charges.

The re-stocking charges will be as follows-

1) Value of the product up to and including 300 US$ - 10%
2) Value of the product above $301 up to and including 500 US$ -15%
3) Value of the product above $501 - 20%

However, Diamond Jewelz will refund 100% amount if there is any manufacturing defect found.

You may be asked to deliver the product back to us or our local agents as per our convenience.

Custom or special orders, personalized and engraved items cannot be resized, returned for a refund or exchanged unless there is a manufacturing defect at our end.

Please follow this simple procedure for refund-

1. Collect the return coupon number from the Diamond Jewelz by separate mail , phone or fax .
2. Secure your item(s) and all the original packing materials, including the diamond certificate if appropriate, in a plainly wrapped cardboard box (the post office has these available if you do not).
3. Send the package by international courier, as this is the safest way to ship high-value items. For your protection, please insure the package for the full amount of the invoice plus shipping charges. However if the value of the items being returned is over $500, we recommend sending the package via UPS as FedEx and UPS will not insure goods over $500. Diamond Jewelz is not responsible for items lost or damaged while shipping . We shall also not pay any customs duty/VAT if at all to be paid while returning the product.
4. Clearly print your name and address on the outside of the package in the return area.

Please be careful: You should NOT write Diamond jewelz, jewelry, diamonds or other luxury-related words anywhere on the package, as this invites possible theft of the package.

Returns are simple, but are subject to certain rules:

Packages without a return coupon number will not be accepted for refund.

The item MUST be received at Diamond Jewelz WITHIN FIFTEEN (15) DAYS for the refund. Any items received after this period will not be accepted for refund.

Each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to client negligence will not be accepted for refund.

The original Diamond Jewelz security packing must still be with the item in order for refunds to be processed. Diamond Jewelz will not process the refund otherwise.

If you received a gift that was purchased at Diamond Jewelz and wish to return it, please mention the coupon number on the Diamond Jewelz address label. As with any purchase, the gift recipient can return the item for exchange. However, if you wish to return the gift for a refund, please note that the refund will be issued to the gift purchaser and not the recipient. We do not offer Gift Certificates at this time.